Oh hun I'm so sorry you had a bad experience!
I'd be email Roselyn and letting her know that your not happy with it. From the pictures it does look different to the original (which looks gorgeous on you by the way!).
Maybe you could get a corset to keep it pull you in around the waist. You can get them here http://stores.ebay.com.au/Sexy-all-the-fox
for around $25 with postage.
You could possibily go to a dress maker to get the hem taken up and to also detach the lining that is stitched to the hem. They should be able to make some cap sleeves to match too.
I got my hoop from http://stores.ebay.com.au/BridalCrinoline
for $37. It arrived today and its great. Having a different hoop will hopefully make it sit better.
With the veil, is it possible to unstitch the ribbon and sew thinner ribbon on? You can get cheap swavoski cystals from http://www.beadcharm.com.au
and they are easy to sew on with some invisiable thread from Spotlight. You can get nice crystal combs from http://stores.shop.ebay.com.au/Jewelry3 ... QQ_armrsZ1
and you should be able to just glue them on.
Thats odd that it came with a plastic comb. I sent a picture of one and I think it had a plastic comb and I got a metal one. But the actual tulle bit came unstuck from the metal comb so am going to buy one from the above place on ebay and glue it on.
I tried my dress on with the hoop today. Was a rush job cos FH was home (he was too busy watching tv to notice that I snuck into the spare room and tried it on lol) and it makes a huge difference. The dress was miles long without the hoop but with it the lenght isn't that bad. What I have noticed is that the hem is just a rolled stitch not actually hemmed. So will defintly get the dress maker to hem it, as in fold it and stitch it.
But I would definatly be contacting Roselyn as there were so many things you requested that were wrong. Big hugs hun!
Oh you have a stunning figure by the way, wooot wooooo!