Hi Gold Coast brides,
I just wanted to share my recent experience at the Point Restaurant, The Rocks Resort, Currumbin Beach, where I had my wedding reception. I am not normally one to write reviews and I am not sure if I am going to break any forum rules but here goes....
I held my daytime wedding reception at The Point Restaurant last weekend and am still so upset about the service we received from them on our big day that I feel compelled to share my experience and warn anyone else who is considering having their wedding here.
Unfortunately the rain interrupted our ceremony and my guests and ourselves made a mad dash to the restaurant at about 12.15pm. The reception was supposed to start at 1pm but we asked them if they would mind starting the bar service a bit earlier, which was fine with them. However, from the minute we arrived they seemed to go out of their way to make myself, my husband and my guests feel unwelcome at their venue.
The owner and her mother in particular, were surly and sour-faced all day and seemed to hate being there. The mother, who was doing most of the food service (cocktail style food) was surly and rude to my guests and just about everybody that was there commented on her behaviour either on the day or since then. A smiling friendly waiter at a wedding reception can help make everyone's experience a good one, but she was way out of order with her bad attitude to customer service and it was obvious to all that she has no training in hospitality and is only there as a cost cutting measure for the venue. As a friend said to me yesterday, people dont usually remember the food that much but they always remember the service they received and how it made them feel. Without going into specifics (it would take too long!) these people were rude and unpleasant and made us and our guests feel unwelcome all day.
On top of this, we were told that we could supply our i-pods so that we could play some music on the day. However, the owner neglected to mention that we would not be allowed to have the music up to any level that would be audible to anyone. My husband and I, and also some of my guests approached her during the afternoon to see if we could turn it up so that it could be heard, and she refused, even telling some of the guests off for repeatedly asking her. She kept saying that the body corporate laws meant that they couldn't have amplified music. I mean, we weren't asking for blaring music, we just wanted to create a nice vibe for our celebration. Unfortunately this was not allowed to happen. I even had a song for the cake cutting and possible first dance, but it was on so low that I gave up on any idea of that.
Music is an important part of most people's weddings as it was for ours. My husband (who is a muso) had spent many hours putting together playlists for the wedding. Most of the music was a chill-out vibe which surely would not have upset anyone at 2pm on a Saturday afternoon. With 50 people drinking and chatting there is a lot of noise anyway so I don’t know why they used the body corporate argument- if there is a problem with noise then they shouldn’t be operating as a wedding venue
The food was another issue. After a previous bad experience with a cocktail style function I had the owner of the Point assure me that there would be plenty of food and no-one would leave hungry. Unfortunately my husband and I missed most of it as we were having photos taken that we couldn’t have earlier due to the weather. But some of my guests, and even my lovely mother who paid for the party, told me that they were surprised when the food service stopped as they didn’t seem to get much food at all. Some guests left to get something to eat at the restaurant next door, much to my horror. For $60 head (now $65) for the food it was really insufficient and a rip-off.
We chose this venue because of the great location and the layout, which is perfect for the type of function we wanted. But these people have too much competition along the strip at Currumbin Beach and there are several other venues doing it so much better. The people at the Point Restaurant need to totally re-assess their attitude to customer service and address the music issue if they are to be taken seriously as a wedding venue.